Spa Etiquette

Thann Sanctuary Spa is a place of serenity and relaxation. Please take a moment to read this page to fully enjoy your treatments and experience at Thann.

Admission to Spa
In order to preserve a tranquil and peaceful environment, admission is reserved exclusively to the guests and members only, unless otherwise stated. The management reserves the right to refuse access to anyone whose dressing or behavior is deemed inappropriate of likely to disturb or endanger other spa guests.

Children
While we adore and love children to bits, in order to preserve a haven of tranquility, children under 16 are not allowed to enter the Sanctuary. Thann Sanctuary Spa is a special time and space created especially for mummy and daddy to recharge and rejuvenate.

Spa Reservations
It is highly recommended that you reserve your treatments in advance to avoid disappointment. Bookings made need to be guaranteed with a credit card number.

Before You Arrive
We recommend that our male guests shave prior to having a facial, for maximum comfort and benefit to the skin. Other treatments require no preparation.

There is no need to bring or wear any special clothing, as spa wear is provided in your treatment suite. We advice all guest to keep their valuable jewelry or the like at home.

Arrival
On your first visit please arrive 15 minutes prior to your treatment to ensure time to check-in. You will be asked to complete a brief questionnaire to personalize your treatments. For our loyal regulars, we highly recommend you to arrive at least 10 minutes prior to your treatment time to have sink into the environment, unwind and allow sufficient time to enjoy the complimentary shower ritual.

Late Arrivals and Cancellation
In the event that you are running late, we will endeavor to conduct your full treatment. However, please note that the treatment may need to be shortened should there be another booking immediately afterwards.

In consideration of other spa guests, as your treatment requires that facilities be reserved, we request a minimum of six hours notice if you are unable to keep your appointment. Please call our Spa Coordinator, who will be happy to reschedule.

If a cancellation is made less than six hours prior to your appointment time, a 50% charge will apply. In the event of no show, a full 100% charge will be made for the services reserved.

What to Wear?
All treatments are conducted within a private room or suite. Thann Sanctuary Spa will provide you with a batik robe and slippers to wear during your visit and a locker for your personal belongings.

For many body treatments, it is customary to undress completely; our therapists are professionally trained and will ensure your comfort and privacy by draping your body during treatment. However, the spa experience is about serenity and relaxation – disrobe to your level of comfort. Ladies will be given the option of including the bust area in all body treatments.

Valuables
The management accepts no responsibility for the loss of money or valuables of any kind brought onto the spa premises.

Quiet Time
In order to preserve a tranquil environment, we respectfully request that all visitors keep noise to a minimum in the sanctuary, spa’s treatment and relaxation areas. Mobile phones, pagers and electronic devices are strongly discouraged. Your co-operation is much appreciated.

Your Comfort & Enjoyment
Our therapists are fully trained to ensure your treatments are some of the best you will experience. Communication with the therapist is important. All aspects of treatment can be modified to suit you, including lighting levels, music, room temperature, and whether you choose to have a conversation or enjoy the treatment in silence. Discuss the type of procedure, and any concerns you may have. If at any time during the treatment you experience discomfort, do not hesitate to inform the therapist. If you want the therapist to give you a deep massage, or be gentler, let him or her know.

Gift Certificates
Our experienced Retail Associate will be more than happy to recommend a selection of creative gifts, products or treatments for personal use or to be given away. Gift certificates for Spa services, Thann Memberships and Products are also available for purchase at the Retail Area. All gift certificates come in an individual package, beautifully presented.