- What is so special about your product?
All our products are made from Pure Nature. It contains the finest natural ingredients with no artificial colour, synthetic fragrances, harmful preservative, and animal by products or SLES.
They have also been formulated with Rice Bran Oil, which is high in natural antioxidants, VIT E to moisturize and to soften your skin, infuse with essential oils with a higher than average blending strength to elevate the therapeutic benefits. Easily absorb and will not clog your pore.
- I thought your product does not contain SLES? But why does the label say it does?
The SLES found in the products are derived naturally from Coconut, and not from synthetic sources which has been known to irate the skin.
- Does your products contain alcohols?
We do not add any alcohols to our products. Should any be found, it is derived naturally from Coconut.
- Is the Eye Mask for sale?
The Cassava Eye Mask is available for retail.
- How long does your diffuser last?
Approx 1-3 months, depending on the humidity of the room.
- How long will the Thann Candle last?
Approx 30HRS. As a general rule, we always recommend clients to burn the candle to the circumference of the candle prior in blowing it off in order to avoid a hollow effect. For more info, refer to Candle Tip Sheet.
- Does your product contain SPF15?
All of our products contain natural sunscreen due to the natural properties of Rice Bran Oil.
- Is your essential oil pure concentrated?
Thann Sanctuary only uses pure concentrated 100% botanicals essential oil.
- How does the Aroma Genie Diffuser work?
It uses Ultrasonic to diffuse the essential oils by vibrating the water at 2.5 million times per second. One of the many benefit of the Aroma Genie is that is does not require heating – hence the healing properties of the essential oil is being preserve. Work instantly, extremely easy to maintain. To use, just add water to the recommended water level & 5 to 10 drops of ess oil depending on preference
- Does the Aroma Genie Diffuser have warranty, how long? Do you replace the unit or repair?
Thann Sanctuary guarantee to provide free repair in 1 year from the date of purchase if the machine is under proper use. If the unit break down due to improper use or not in the warranty period, we reserve the right to charge the parts and other necessary cost.
- Is your organic range certified?
Its certified by USDA Quality Certification Services
- What is Matcha?
Matcha is a fine powdered green tea used in traditional Japanese tea ceremony and applied to flavour a variety of Japanese foods. Thann native Matcha is made from tea plants that are grown and harvested under controlled lighting condition to maximize the sweetness and aroma of the tea.
- How do you prepare Matcha Tea?
Put 1/3 tea spoon of matcha into a bowl. Add 1/2 cup of hot water (around 80 degree celsius ) to the matcha. Whisk briskly with one hand while holding the tea bowl in the other hand. Mix the matcha until soft foam appears on the surface.
- Im pregnant. Is your tea safe?
Our tea is made from pure nature. It does not contain artificial fragrances or harmful chemical addictive.
- What is the disadvantage of Mineral Base Oil?
It will clog your pores. Does not work well with therapeutic grade essential oil.
- What is Rice Bran Cleansing Oil?
An alternative cleansing facial cleansing formulation removes make up, dirt and excess oil while maintaining natural balance of healthy skin. Ideal for sensitive and dry skin.
- How do I use Rice Bran Cleansing Oil?
Rub gently onto face for around 1 minute. Rinse thoroughly with water and towel dry.
- I have very sensitive skin. Would I be able to use your products?
All our products contain the finest natural ingredients with no artificial colour, synthetic fragrances, harmful preservative, and animal by products or SLES or from synthetic sources which has been known to irate the skin.