At Thann Sanctuary Spa and all its subsidiaries, we are fully committed to respecting your privacy. The following Privacy Policy has been published to provide a clear and concise outline of how and when personal information is collected, stored, and distributed by Harnn + Thann Sanctuary Spa.

Our perspective has always been and continues to be about enhancing our customers’ experience before and after purchase.

Collection of personal information
Harnn + Thann Sanctuary Spa collects limited personal information such as title, name, contact details (address, phone and fax) and e-mail address. We only collect personal information when you knowingly provide it. For example, we may request personal information from you when you:

  • purchase goods or services;
  • contact us for further information;
  • participate in surveys and other types of research;
  • enter a promotion, sweepstake, or contest hosted by Harnn + Thann Sanctuary Spa;
  • subscribe to our mailing list;
  • register your details on our web site;
  • ask for a quote to be prepared;
  • express interest in a particular Harnn + Thann Sanctuary Spa service; or
  • submit a job application or résumé

Other information we may collect
For statistical purposes we collect anonymous information on web site activity (such as top pages viewed, the number of pages viewed, the number of sessions, most popular session times). This tracking data helps us understand how to make our site more available and user friendly to our customers.

How we use your information
Harnn + Thann Sanctuary Spa use your information to better understand your needs and to allow us to process your transactions more efficiently and ultimately, to give you a higher calibre of customer service.

Specifically, Harnn + Thann Sanctuary Spa use personal information:

  • To complete a transaction.
  • To deal with your queries or customer service issues promptly. We may also keep information on your communications with our customer service representatives.
  • To keep you up-to-date with products, services, events or promotions we think would be of particular interest through a variety of channels. You will be able to “opt-out” from this activity at any time.
  • For planning, product development or research purposes.

Use and disclosure of personal information
We will only send personal information about you to other organisations when:

  • We have your consent to share the information;
  • We need to share your information in order to provide the product or service you have requested;
  • We need to send your information to companies that are contracted to Harnn + Thann Sanctuary Spa e.g. mailing houses, IT service providers, service providers (e.g. assemblers, repairers), web developers, marketing agencies, finance companies; or
  • We are required or authorised by law to disclose the information.

Such information remains under Harnn + Thann Sanctuary Spa custodianship at all times and the agents involved are bound by specific confidentiality and non-disclosure agreements.

Quality of personal information
Harnn + Thann Sanctuary Spa’s goal is to ensure that your personal information is accurate, complete and up-to-date. To assist us with this, please contact us if any of the details you have provided change. Further, if you believe that the information we have about you is not accurate, contact us and we will use all reasonable efforts to correct the information. No fee applies to correction of personal information.

Third-party web sites
Links to third party web sites on www.thannspa.com are provided solely as a convenience to you. If you use these links, you will leave Harnn + Thann Sanctuary Spa’s site. Harnn + Thann Sanctuary Spa are not responsible for any of these sites, their content or their usage of your personal information.

Opt-out
If, for any reason, you would like to be removed from our mailing lists,  kindly please inform our Spa Coordinator who will assist you with the opt-out process.

Privacy Promise
Harnn + Thann Sanctuary Spa is committed to ensuring the security of your personal information and we will take all reasonable precautions to protect this information from loss, misuse or alteration. We support and adhere to the guidelines and practices adopted by the Direct Marketing Association’s “Privacy Promise.” In so doing, we agree to comply with a customer’s requests to not share their information with other companies or to contact them for marketing purposes by postal mail, telephone, or email.

Privacy Policy Updates
Efforts to bring new services, ideas, and partners to benefit our customers may make it necessary to amend our Privacy Policy. If this occurs, we will post the new policy on our Web site and in our store. Once posted, the new policy will go into effect immediately, replacing any previously stated policy.

Questions Anyone?
If you have any questions regarding our Privacy Policy, we will do our best to answer them.

Privacy Officer
THANN SANCTUARY SPA
PO BOX 566
BANDAR SERI BEGAWAN BS8670
BRUNEI DARUSSALAM